Terms & Conditions

DELIVERY POLICY

Worldwide delivery is available.  The time and cost of delivery varies depending on location.  All deliveries are made using reputable couriers and are covered by insurance for peace of mind.

TAX & DUTIES POLICY

Recipients are responsible for all local customs and import duties.

REFUND & EXCHANGE POLICY

Ready To Wear:

Ready To Wear garments can be returned within 14 days of purchase (for mail order purchases, the 14 days window applies from the date the garment is delivered to its destination) for refund or exchange.  Once the returned item has been safely received; unworn and in the original packaging we will issue a refund for the cost of the garment or send the requested exchange (subject to stock availability).

Made To Measure / Bespoke:

Please note that the right to cancel and return goods for a refund does not apply to Made To Measure or Bespoke purchases.  In the event of a cancelled order relating to Made To Measure or Bespoke services, Cromford Leather shall retain the 50% non-refundable deposit paid by the customer for all expenses incurred up to the date of cancellation.

RETURNS POLICY

If you wish to return an item under the terms of the Refund, Exchange and Returns Policy, please send an email to info@cromfordleather.co.uk and we will organise the return for you at no additional cost.  Please note that exchanges are subject to stock availability.